SLKOR's after-sales management has the following characteristics:

Customer Demand-Oriented: SLKOR drives its after-sales services based on customer needs. Its professional after-sales technical team responds promptly to any issues customers encounter with products. If any quality issues arise, SLKOR offers services like product repair or replacement in accordance with its after-sales policy to ensure customers' legitimate rights.

Professional Service Team: SLKOR’s technical experts come from prestigious institutions such as Yonsei University in Korea and Tsinghua University in China, bringing professional knowledge and skills to efficiently solve customer issues.

Customer Satisfaction Surveys: SLKOR's customer service department regularly conducts satisfaction surveys via phone, WeChat, email, etc., covering aspects such as service response speed, professionalism of technicians, and the effectiveness of problem resolution. The feedback results are used to continuously improve SLKOR’s products and technical service quality.

Customer Visits: SLKOR's customer service team members often accompany sales and engineering staff to visit clients. They collect real-time feedback and data from the frontlines to improve service and enhance customer satisfaction, aiming to make customer service a shining gem in SLKOR's brand reputation.

Complaint Handling Mechanism: SLKOR ensures that complaints are collected and addressed promptly. The process includes complaint acceptance, investigation and handling, feedback, and performance evaluation for improvement.